Get Instant Email Customer Support
Email Customer Support is a communication channel (where the customer and the service provider need not be present at the same time and place to engage in a conversation) to resolve ad hoc customer questions or queries, challenges and concerns relating to a product or service. Easy Assist provides you with the toll-free number for Email Customer Support to get instant solution for your email problems in Philadelphia.
Email Support is one of the most frequently used services by any type of consumer nowadays be it a business user or a home user. Many view it as more convenient than phone support, although not as timely. One of the most important benefits of Customer Support is the ongoing thread of communication, so the same service provider or a teammate is not required to answer multiple email communications. This provides optimal agency efficiency.
Our average resolution time per call for Email Support in 10-15 minutes and we answer over 3 million emails and calls a month. Our toll-free number 1-888-649-8638
is easy to access and can be dialled from anywhere.
We have successfully and competently handled business email support services and phone support services for several global giants and our experience ranges from handling simple as well as complex issues at all levels.
Our business email support services are comprehensive and includes-
- Customer care
- Technical support
- Order fulfilment
- Complete query resolution
- Resolving escalated cases
- E-mail and voice blasting services
There is a technical/customer support training process that all agents at Easy assist
go through which covers the various aspects of providing solutions.
- Our First level of technical /customer support training process starts with customer care & etiquette, language and accent, and technical knowledge (Generic & Client Specific).
- The next level consists of effective communication and team building skills.
- Only after this training is completed the agent can begin the customer support process of handling the customers and dealing with the issues.
We also support Service Level Agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.