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Troubleshoot printer problems

Checking your hardware

Make sure that the printer’s cord is plugged into a power socket and that the power switch is turned on. If you’re printing to a shared printer or a printer on a network, make sure that all necessary computers and routers are turned on too.
If you’re using a wired printer, check that the printer cable is properly connected from the printer to your computer.
For wireless printers, check the wireless connection. The printer’s wireless option should be turned on and available. Many printers have a button that displays a blue wireless icon when wireless is available.
Run the printer’s wireless connectivity test. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions on how to do this. If you face any issues here please contact our printer support helpline at 1-888-649-8638

Use a troubleshooter

A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The printing troubleshooter can fix problems with installing and connecting to a printer.

Update drivers

All Most all printers require driver software to work properly. If you upgraded your computer from one version of \ another version of windows, it’s possible that the current printer driver is for the previous version of Windows and is not supporting the current windows. If you’ve had recent power outages, viruses, or other computer problems, it’s possible that the drivers have become damaged. Downloading and installing the latest driver for your printer will help you resolve these types of problems.
Three ways to find and install a driver:
  • Use Windows Update. Windows Update always have an updated version of your printer driver.
  • Install software from the printer manufacturer. Your printer might have come with a disc, that disc contains software that installs a driver for the printer. Printer Driver Update
  • Download and install the driver yourself. You can search for a driver on the manufacturer’s website. Try this if Windows Update can’t find a driver for your printer, and the printer didn’t come with software that installs a driver.
  • You may contact our printer helpline at 1-888-649-8638